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Average Rating: ★★★☆☆
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    • The Latest Review of BABYLON QITHARA RESTAURANT ★
    Sent on the 25th of January, 2011
    Worst customer service I have EVER experienced!!! After ordering a donair with lettuce, tomato and cheese, I was brought a donair with browning tomato and FETTA cheese. My boyfriend ordered a donair as well but with just cheese and pickles and his came back with lettuce, brown tomato, some pink things that we couldn't even define and FETTA. When we told the cook about the mistake he re-read back our order and then said "Fetta cheese is what we serve, you should have known that walking past the sandwhich station. So thats what you get." and then pointed to our donairs and said "That is what you ordered, so that is what you get." He made no offer to take it back or remake it how we had actually ordered, he prettty much just said suck it up and eat it. We decided not to eat the disgusting food that they made us and told them we just wanted to pay for our drinks as the food we ordered was WRONG and we didnt even eat it. The cook then grabbed the MANAGER who once again read through the order and said " we give you what you ordered, you say cheese, you get fetta. Fetta is what you ordered." and I explained to him that we had eatten there a week before and ordered the exact same thing and didn't have fetta on my donair and he said "No, you are wrong. You did not have other cheese, you are mistaken." I argued with him saying I know what I ordered, and he said "no, when you come to resturaunt and you order cheese, YOU ASK THEM what kind of cheese they have for you." I was fuming at this point and said " NO, when you order something, THEY ASK YOU what kind of cheese you would like on your food." He then told us we were wrong and that cheese like cheddar and mozzarella were specialty cheese. What a load of junk! In the end we STILL had to pay for one donair, even though THEY screwed up our order! I will NEVER eat at that place ever again! If you want good food in the NE fast, I suggest going to the Vietnamese resturaunt four doors down from this place. They have AMAZING customer service, and the food is made RIGHT.

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